1st / 2nd line Support - Uxbridge
A 1st / 2nd Line Desktop support engineer is required to provide IT HelpDesk first line desktop support. Troubleshoot problems via phone, determine call routing to second level support. Provide standard call management practices, track resolution, enter data into call handling system. Perform basic PC /printer set-up and troubleshooting. Configure PCs with standard software, provide on-site support. Assist with system upgrades and moves. Assist other IT groups with day to day operational support activities. Configure workstations using standard hardware/software configuration.
As part of the team you will be working a shift that covers the business hours of 8am – 6pm on a rotational basis. A MSCDT qualification is preferred
Allegis Group Ltd is acting as an Employment Agency in relation to this vacancy.
